Refund and Returns Policy
Simple, fair returns
Last updated: September 29, 2026
Eligible returns
You can request a return if a product arrives damaged, defective, incorrect or not as described. Please contact us within 3 days of delivery.
Conditions
- The product must be unused and in its original packaging.
- Include all accessories, gifts and the invoice.
- Hygiene items (such as shaving and personal care products) can only be returned if unopened, unless faulty.
How to request a return
Contact us with your order number, the problem, and photos if possible. We will guide you through the next steps.
Refunds
After we receive and check the returned item, we will issue a replacement or refund. Refunds are sent by mobile banking or bank transfer, usually within 7 working days.
Delivery charges
If the return is due to our error, we cover the return delivery charge.